The Moore American


August 21, 2013

Victims work through recovery hurdles

MOORE — Numerous insurance companies, Oklahoma Emergency Management, FEMA and the Oklahoma Bankers Association set up Saturday at Southmoore High School to answer any questions those affected by the May tornadoes might have had.

Oklahoma Insurance Commissioner John Doak said “Recovery Roundup” was a chance to talk through some very difficult claims.

“Right now consumers are finding out that their homes may be 49 percent totaled and the consumer believes that should be 100 percent totaled,” Doak said. “The folks across the street have had their homes totaled and theirs may not be totaled.”

Doak said the homes get difficult to claim for insurers because of the damage path of the storm. While some homes are leveled down to the slab, others may only have minor damage.

“At some point there has to be some critical decision making of structural engineers on if a home is totaled or repairable and we’re trying to work through all of those to invest accountability with consumers and the industry based upon contract and terms and conditions to be able to fulfill those obligations that they made while consumers have paid premiums on them all these years,” he said.

Moore residents Bobby and Theta Best are going through a different type of difficult insurance claim regarding the contents of their home. With rainstorms passing through the area for days after the tornado and police keeping the area on lock down, they had a difficult time salvaging things and several things were stolen.  

Bobby Best said police would not tell them why the area was locked down when he tried to get back to his house the days following.

“Three or four days later, after the rain and all the damage to my pictures and everything — we could have saved some of it, rusty guns, stuff like that we could have saved,” Best said. “We finally got in after four days, we’re there for four hours but then they locked it down again.”

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